Licensing policy
Companiesā need for flexibility in the way they adopt products and services is constantly increasing, especially when a long-term contract is required. This need is driving change in software contract practice, away from the adoption/maintenance model and towards the new model called SaaS, or Software-as-a-Service. With SaaS, software is treated as a service and paid for according to the customerās usage.
The growth of this model is strengthened by the tendency to offer solutions in the cloud, where SaaS is part of the same type of solution.
For companies, this new model presents various advantages:
- The number and type of software licenses can be better adjusted to the companyās needs.
- The SaaS model allows easy adaptation as a business fluctuates and evolves.
- Purchased licenses that are no longer used become a problem of the past.
- Software runs on an operating expenses (OPEX) model rather than a capital expenditure (CAPEX) model, so itās easier to schedule around budgetary periods.
Many companies find that their ERP presents sky-high costs year after year. Instead of an instrument to increase the companyās productivity and efficiency, ERP becomes a passive product, limited to reporting events and hindered by its complexity and the amount of resources it consumes.
In many companies, the most frequent scenario is that:
- The high cost of software maintenance takes resources from other company projects.
- The integration of innovative new applications requires specialized consulting companies to be hired.
- Often, only part of the installed software is used.
- The company avoids software updates out of fear of disrupting the system. On the other hand, the migration to a new product would be quite costly and would require a large dedication of resources.
The reality is that, in spite of the elevated price, most ERP implementations tend to be homogeneous and arenāt able to provide differential value to make each company more competitive. As a result, organizations face the quandary of how to lower costs and find new ways of doing business. In other words, how can we make sure ERP investment creates added value for a company?
At Deister we believe every company is unique in all aspects, and thatās why we conceived our ERP software as a platform that can adjust to the needs of our clients.
This platform is built on modern web-based architecture and a Software-as-a-Service (SaaS) licensing system where the client doesnāt need to worry about infrastructure, maintenance or improvements, and in exchange, they have a greater degree of control over their investment.
In this way, weāve turned software investment into a scalable system that allows you to adjust costs according to your actual needs and increase profitability.
SAAS LICENSING IS OFFERED IN TWO MODALITIES:Ā
This model offers licensing of Deister applications which can be accessed via the Internet. License cost includes application usage, infrastructure and additional software.
This model allows the licensee to install the products on their own servers. In this case, usage rights are applicable to users as well as systems.
BENEFITS OF SAAS LICENSING:
- The SaaS model allows companies to customize their number of licenses based on the demands of their business. Each year a revision of the licenses used by the company is performed and adjustments are made according to level of demand.
- The flexibility and ease of configuration means that users learn much more quickly and the client can adapt our ERP solution themselves.
- Only one version of the software stays up-to-date. Development and innovation are focused on maintaining that version. In the licensing sale model, the costs of development are split between all versions supported on each platform.
From January 2014 onwards, all new versions of the products offered byĀ DeisterĀ are licensed according to a newĀ alternative subscription-based model.
The service includes the use of the software, essential maintenance and the downloading ofĀ updates duringĀ the subscription period.
If the subscription is not renewed, usage rights will terminate at the end of the corresponding period, and the license and usage rights of the licensed products will expire.
LICENSING MODEL SUBSCRIPTION
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ONPREMISES
The onpremises modelĀ enables the owner of the license to install the products on their own servers. In this case usage rightsĀ shall apply to both users (who use the products)Ā and systems (where programs are installed). The license does not include the costs of infrastructure, the database backend or additional software.
-
ONDEMAND
The ondemand modelĀ provides licensing of applications whichĀ DeisterĀ provides access to via the Internet. The license costs include use of the applications, infrastructure and additional software. In this case, the licenses are applied per user, as licenses per system are included as part of the OnDemand model.
DEFINITION OF LICENSE ELEMENTS
The licensing of these applications consists of a Licensing by a Sole Legal Entity plus the licensing modalities that are described below that are applicable according to the operation of the Legal Entity.
LICENSING BY LEGAL ENTITY
The license to use the software for these applications is always granted individually to a single legal entity. The licensing does not allow the transfer of the right of use. Therefore, the affiliated companies or entities must acquire their own licenses independently. For the purposes of this definition, āaffiliatedā shall mean the union of the main legal entity that holds the license and all other entities that control, are controlled by, or are under common control with that entity.
LICENSING PER USER OF APPLICATIONS
Users of applications are defined as those that use any end applications of the āBUSINESS SOLUTIONSā product family, such as Axional ERP or Axional WMS, as well as products belonging to the āMOBILE SOLUTIONSā family.
The licensing model for these applications is by ānominalā user. DependingĀ on their usage, itās possible toĀ distinguish three different types of users:
- AUTHORIZED USER
An authorized userĀ user is a physical person who is granted access to the program. The program can be installed on any number of computers or servers, and each authorized user may have simultaneous access to many instances of the program. The license holder must grant individual rights to each user with access to the program directly or indirectly (e.g. via a multiplex program, device, or application server). The usage rights of each authorized user are personal and non-transferable. They can only be transferred to another person, and the transfer must be permanent.
Client devices which require the execution of the program, receive the results of executing program commands, processes and applications, or are managed by the program are also considered Program Users. These devices need to be granted usage and licensing rights as a physical user would.
The licensee must have, at minimum, as many licenses for authorized users as the number of client databases. For example, if the licensee can access 25 different databases, they must license at least 25 authorized users.
- FLEXIBLE USER
A flexible user is a natural person granted access to the program for usage during a limited period of his working hours. This is an special type of licensing only available for some modules and processes in Deisterās product portfolio. It is intended for environments in which many users only use the program sporadically, at most forty hours per month.
LICENSING BY RUNTIME USERSĀ
Runtime users, like authorized users, are natural persons granted access to the developments created with Axional Studioās tools. All licensedĀ users of applications also possess a runtime license,Ā which allows them to make use of developments built by the client. Additional runtime user licensing is only required for those natural users who do not have application usage license and who use āin-houseā developments of applications or processes made with Axional Studioās development tools.
SYSTEM LICENSING
In the āOnPremisesā licensing model, in which the program is installed on the licenseeās equipment and facilities, the licensee must also register the equipment and servers. Licensing of the servers depends on the number of processing coresĀ of the equipment on which the program is installed. This type of license is called Licensing by Processor Value Unit PVU.
Licenses for authorizedĀ users and flexible users also grant theĀ right toĀ included PVU licenses. The licensee may acquire additional PVU licenses to reinforce the processing capacity of his equipment, with a maximum of either 200 PVUs or 25% more PVUs than would correspond to the number of licensed authorized users. For example, if the licensee licenses 200 authorized users of a product, which would give him server usage rights up to 400 PVUs, then the licensee could acquire up to 200 additional PVUs.
If the processing capacity required for the servers would make the use of additional PVUs over the ā25% moreā limit necessary, then the licensee will need more authorized user licenses to cover licensed serversā requirements.Ā Referring back to the previous example, if the licensee needed to license servers for 1000 PVUs, then he would need to license a total of 400 authorized users and 200 additional PVUs, despite the fact that theĀ number of natural users on the system will be fewer than the 400 licensed authorized users.
In view of the n-tier architecture of the program, each one of the servers on which it is installed functions as a redundant copy of the others. Therefore, special cases of unlicensed backup servers are not allowed. The licensee should license a sufficient number of servers for normal operation and to support the burden if one server fails.
PVU, or Processor Value Unit, is a unit of measurement by which each program in the OnPremise model must be licensed. The number of usage rights per PVU required is based on processor technology (defined in the PVU Table) and the number of processors available. For the purposes of PVU-based licensing, āprocessorā is defined as each processing core within a chip. For example, a dual-core chip has two processors. The licensee must acquire enough PVU usage rights to cover all activated coresĀ within theĀ hardware available to or managed by the program.
The licensing rules associated with product use on virtual servers also use the Processor Value Unit (PVU) method, treating the virtual cores assigned to a virtual server as if they were physical server cores. Therefore, to license virtual servers, each guest server must be licensed according to its number of assigned cores, regardless of the actual number of cores available to the physical host server. The PVU value of each virtual server core is equal to the value of the type of processor installed on the host machine. In exceptional cases when justified,Ā DeisterĀ can explicitly grant a particular clientĀ a type of peripheral licensing for exclusive use, in which only the host server cores will be licensed regardless of the number of virtual guest machines.
LICENSING OF THE DEVELOPMENT PLATFORM (AXIONAL STUDIO)
Axional Suite provides a platform for users who want to develop custom applications. For that purpose, the users must have an Axional runtime license.
SOURCE CODE LICENSING
Certain products in the portfolio are delivered along with the source code that comprises them. This source code is protected by a reference license and is considered confidential information. It is delivered exclusively to the licensee as a reference for examination and review, but its modification, distribution or disclosure areĀ not permitted by any means.
The ability to review the source code and make changes or adjustments to the programs does not grant the licensee rights to technology developed at the time of licensing, or any rightsĀ to possible later developments. Improvements, alterations and developments made using the existing source code do not grant any intellectual property rights to the licensee, nor do they permit the formulation of patents, redistribution or resale, even if rights are restricted to existing developments.
LICENSING MODEL
BUSINESS SOLUTIONS
PRODUCTĀ FAMILY | USER | SYSTEM | |||
---|---|---|---|---|---|
ONDEMAND | ONPREMISES | ||||
LICENSED | DEVICE | LICENSED | FLEXIBLE | PVU | |
BUSINESS SOLUTIONS | |||||
AXIONAL ERP | |||||
AXIONAL ERP LITE | |||||
AXIONAL WMS | |||||
AXIONAL PORTAL | |||||
AXIONAL ANALYTICS | Ā | ||||
AXIONAL ENTERPRISE REPORTING | Ā | ||||
MOBILE SOLUTIONS | |||||
AXIONAL MOBILE | |||||
AXIONAL MIDDLEWARE | |||||
TECHNICAL SOLUTIONS | |||||
AXIONAL STUDIO RUNTIME | Ā | ||||
AXIONAL STUDIO DEVELOP. | Ā | ||||
INTEGRATION BUS | |||||
SERVER | |||||
AXIONAL VLDB |
AvailableĀ Ā Not AvailableĀ Ā Ā Required
PRICES AS OF JANUARY 2019
PRODUCT FAMILY | SOFTWARE ONPREMISES RENTAL | Ā SOFTWARE ONDEMAND RENTAL | ||
---|---|---|---|---|
METRIC | MONTHLY PRICE PER USER | MONTHLY PVU PRICE | MONTHLY PRICE PER USER | |
BUSINESS SOLUTIONS | ||||
AXIONAL ERP | Nominal users | 200 ā¬ | ā | 250 ā¬ |
AXIONAL ERP FLEXIBLE | Nominal users | 50 ā¬ | ā | 60Ā ā¬ |
AXIONAL ERP LITE | Nominal users | 60 ā¬ | ā | 80ā¬ |
AXIONAL ANALYTICS | Nominal users | 90 ā¬ | ā | 150Ā ā¬ |
AXIONAL ENTERPRISE REPORTING | Nominal users | 120 ā¬ | ā | 150Ā ā¬ |
MOBILE SOLUTIONS | ||||
AXIONAL MOBILE SFA,PUD, | License by Device | 49 ā¬ | ā | 59 ā¬ |
AXIONAL MOBILE POS | License by Device | 49 ā¬ | ā | 59 ā¬ |
AXIONAL MOBILE WMS/RF | License by Device | 49 ā¬ | ā | 59 ā¬ |
AXIONAL MIDDLEWARE | *Nominal users | 250 ā¬ | ā | 300 ā¬ |
TECHNICAL SOLUTIONS | ||||
AXIONAL STUDIO RUNTIME | Nominal users | 60 ā¬ | ā | 75 ā¬ |
AXIONAL STUDIO DEVELOP. | Nominal users* | 250 ā¬ | 15 ā¬ | 300 ā¬ |
INTEGRATION BUS | Remote Connections | 350 ā¬ | 10 ā¬ | 400 ā¬ |
SERVER BACKEND | PVUĀ“s | ā | 10 ā¬ | ā |
SERVER FRONTEND | PVUĀ“s | ā | 10 ā¬ | ā |
AXIONAL VLDB | PVUĀ“s | ā | 100 ā¬ | ā |
*Minimum 5 users
*IVA not included
SUPPORT AND MAINTENANCE SERVICE
deisterĀ includes support for its programs in the various subscription-based licensing models. While subscription-based licensing is in effect for licensed programs:
- deister will provide and authorize the use of the latest commercially-available version of the licensed Product.
- deister will provide routine assistance: respond to simple questions about installation or use of the productĀ and code-related issues (āSupportā).Ā This support for a specific version of the program will be available only for as long as [Deister] or a third party, if applicable,Ā keeps supporting that version (See the product life cycle policy). When the supported versionās life cycle ends, an upgradeĀ to a new version of the program is required in order to continue receiving support.
- deister offers telephone assistance as well as, if available, remote connection to the staff or advanced users during the support centerās hours of operation.
- deister may ask the licensee for access to their computer systems via remote connection in order to isolate the cause of the problem. The licensee remains responsible for adequately protecting their systems and all data contained therein when DeisterĀ accesses remotely with their consent. This clause is not applicable to the onDemand licensing model, as in that case the equipment and infrastructure are supplied byĀ Deister.
The support and maintenance service does NOT not include assistance with:
- The design and development of applications and new product functionalities.
- The use of the program outside of the agreed-upon environment.
- Errors caused by programsĀ for which [Deister] is not directly responsible according to this agreement.
GLOSSARY OF TERMS
To help clarify the meaning of terms used in this document, please read the āLicensing Glossaryā
Products reach the end of their life cycle for various reasons, such as:
- Market demand.
- Technological innovation.
- Changes in direction in product development, or simply because products mature with time and are replaced with more high-functioning technology.
This evolution is just one more part of the complete product life cycle, andĀ DeisterĀ understands that when a productās life cycle comes to an end, companies should analyze and examine the impact that this milestone may have on their organization. With this in mind, weāve established theĀ DeisterĀ end-of-life (EOL) policy to help clients better manage their transition to new products or versions, as well as understanding the role thatĀ DeisterĀ can play to help them migrate to alternative products, versions or technology.
DeisterāsĀ support life cycle guidelines provide predictable and consistent instructions about the availability of support during a productās launch and life cycle. By knowing what types of support are available for the product, clients can take better advantage of their investment in technological innovation and plan their future in the tech environment strategically and successfully.
The end of the life cycle comes whenĀ DeisterĀ no longer offers updates to resolve issues, patches, assistance or technical support for discontinued versions of the product.
PRODUCT LIFE CYCLE / EOL TABLEĀ
LIFE CYCLE AND UPDATE POLICY
Release Year | Full Support | Transition | Maintenance | Discontinued | Life Span | Technological changes |
1989 | 1995 | 1996 | 1997 | Enero 1998 | 6+2 | C |
1996 | 2004 | 2005 | 2006 | Enero 2007 | 8+2 | Java 1.0, Servlet 2.2, JSP 1.1, NS3 |
2005 | 2014 | 2015 | 2016 | Enero 2017 | 9+2 | Java 1.5, Servlet 2.4, JSP 2.0, NS8, IE7 |
2015
|
2024(i) | 2025
|
2026
|
Enero 2027
|
9+2 | Java 1.8, NIO, Servlet 3.1, JSP2.3; EL3.0, WebSocket 1.1, Firefox, IE11, Chrome, Safari |
Soporte estimado para la lĆnea de productos 2015.
Support is divided into three consecutive periods which determine the benefitsĀ DeisterĀ offers for adopted products.
FULL SUPPORT
Our products are fully supported with complete service, including:
- Complete production support
- Major and minor updates
- Service Pack and issue resolution
TRANSITION
During this period, previously-offered benefits and features will be maintained and transition planning to a new available version may begin. During this phase, the company does not support the incorporation of new functionality or technological changes such as new browsers, operating systems or infrastructure (databases, Java JDK, Tomcat, etc.).
For reference, Axional 2005 includes support for Java JDK 1.7, Tomcat 5.5.35, Linux RH 6, RH7, CentOS 6 and browser support for CentOs7, and FF 37, Chrome 42, and MS IE 10 and 11.
MAINTENANCE
If a client wishes to maintain an old product version, they will have some limited services available:
- Complete production support
- Specific Service Packs
DISCONTINUED
When the product life cycle reaches the discontinuation phase, we recommend clients migrate to the newĀ AxionalĀ product line. This migration may entail changes in licensing policy and system architecture.
If migration is not carried out, it may be possible to acquire Special Support ExtensionĀ (SSE) so clients can maintain complete coverage before end of service and ensure their company is protected.
As such, continuous support will be available so that your company can keep functioning until you are able to migrate to the newĀ AxionalĀ product line in such a way that service is not interrupted.
SSE, in these cases, does not involve fixes or updates, nor does it support new features.
WHY UPGRADE?Ā
For companies, upgrading to the newĀ AxionalĀ product line offers several advantages:
- Exceptional performance.
- Access to the latest application server technologies.
- Greater security based on new role-based access control algorithms.
- Support for latest-generation browsers.
- New Business Intelligence solutions and OLAP engines.
- Native support for the use of Informix Warehouse Accelerator (IWA).
- Integration with the new Axional IB and Axional Studio product line.
- Ability to obtain geofencing statistical data.
- New business graphic creation functions.
- Reliability and effectiveness.
- Full integration and transparency.
BENEFITS
- The number and type of usage licenses can be better adjusted to the needs of your company.
- The SaaS model lets you easily adapt to the fluctuations and flow of your business.
- Purchased licenses that are no longer used become a thing of the past.
- Software runs on an operating expenses (OPEX) model rather than a capital expenditure (CAPEX) model, so itās easier to schedule around budgetary periods.
(END-OF-LIFE) POLICY
At deisterĀ we want to provide our clients as much information as possible so they can make the best decisions and plan their evolution towards a new product line that adapts to their companyās needs and makes them more competitive in the current market.
Thatās why our products have an approximately 10-year life cycle, to make way for a new line of solutions more in touch with the technologies of the present moment.
END OF LIFE (EOL)
Products reach the end of their life cycle for various reasons:
- Technological innovation.
- Market demand.
- Discontinuation
As a result, weāve established an EOL policy to help clients better manage their transition and so that deisterĀ can help them migrate to new, updated product lines as part of their renewal path.
General policy guidelines are:
- As a general rule,Ā Deister will alert clients to the date of end-of-life (EOL) for a product. This alert will also appear on the deisterĀ blog.
- When a product reaches EOL, all support services will become unavailable and the product will be obsolete and no longer catalogued.
- After the EOL date,Ā DeisterĀ does not commit to developing, fixing or maintaining a product.
- So long as the client is up-to-date with product maintenance SEE (Soporte Extendido Especial), will be provided and must be adopted immediately after the product EOL. Please contact the administrator of your support account to adopt SSE before the EOL of your product so that we can assist you during the transition period.
- If a client is not up-to-date with maintenance and wishes to adopt SSE at the end of a productās EOL, they must pay retroactively for maintenance since the last adoption of service or, alternatively, since the date of product purchase.
- If a client decides to make a change to new hardware during a productās EOL TransiciĆ³n period, a new license for the new hardware will be required in accordance with the current licensing policy in effect. In addition,Ā Deister is not responsible for the functionality of applications until the client migrates to the current.
deisterĀ reserves the right to modify the present EOL policy for different product lines.
Any modification to product policy will be communicated to all clients and published in the support policy section for EOL products on the website.
When their life cycle ends,Ā DeisterāsĀ software products enter a Transition period so that clients may carry out a well-planned migration to the new version.
Those clients who do not wish to migrate products that have reached end-of-lifeĀ (EOL) have the option of acquiring Special Support Extension (SSE) so they can maintain complete coverage before end of service and keep protecting their investment.
The features and benefits of this support are adopted individually, prioritizing the concrete needs of each client and the characteristics of the discontinuedĀ products.
In this way, continuous support remains available to maintain company operations until migration to the new Axional product line can occur without interrupting service.
SSE SERVICE RESTRICTIONS
Clients should note, however, that SSE carries certain restrictions:
- The annual cost of this service progressively increases by 10% each year, due to the necessity of keeping up operational equipment and tools for obsolete software.
- It does not entail fixes, updates, security alerts or new functionalities.
- It does not entail certification or integration with new deister products.
- Ā Support is only authorized for the hardware and software environments (operating systems, web browsers, etc.) that were accepted during the productās Full Support period.
- This SSE support must be adopted before the product moves to the Discontinued phase. If adopted afterwards, the price will include annual payments that may have been due from the product end-of-life date up until the date of adoption.
RISKS OF NOT OBTAINING SSE SUPPORT
Users of discontinued products who opt to continue using unsupported software should be aware of the risks they incur.
The use of unsupported software means deisterĀ will not provide support of any kind, including issue resolution procedures or programs.
As such, systems may become vulnerable and put your company and clients in risky situations, seriously limiting your ability to maximize the potential of the rest of your investments in technological innovation.
For more information about the special support extension program for deister products that will no longer be catalogued, please contact your deisterĀ representative, request a visit, or request a business call.
Axional SuiteĀ runs on the most recent web browsers available from major browser manufacturers. The Browser Compatibility Table (BCT) aims to keep our users informed which browsers Axional supports.
We strongly recommend using the most recent versions of supported browsers in order to get the most out of Axional softwareās available functionality, with better performance and enhanced security features.
If you are using an older browser not listed in this table, please contact your Axional account representative to check the availability of the most appropriate browser for your workstation.
Version | IE10 | IE11 | Edge | Chrome | Firefox | Safari | ||
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2020 | ||||||||
Spring | ||||||||
Summer | ||||||||
Fall | ||||||||
Winter | ||||||||
2021 | ||||||||
Spring | ||||||||
Summer | ||||||||
Fall | ||||||||
Winter |
You can find the launch date of the application on the login screen by clicking the āiā (version) icon.